[jony smith]

I have scanned my phone with exo virus stop and it told me that there is a virus on my mobile called cardtrap.B and this virus is a trojan . I tried to delete that virus using netqin , trend micro mobile security, F-secure,jiangamn, and kasper sky but when the scan finished they said no viruses found!! hurry up guy I want the solution , please.

[billxinli]

only thing I can think of, is to format the phone, which is a software reset, and then if you have a micro SD card, format that as well, some virus are hard to get rid of.

[Soccer Dave]

If Trend micro, F-secure and Kaspersky all say your mobile is clean then it probably is and the trojan detected by exo is a likely to be a false positive.

[First Nameave W]

1. Switch off the phone.2. Hold down the following three buttons: Green (call answer) button, * button, and ‘3′ button3. While holding these buttons, press the power button and switch on the phone4. When the message ‘Formatting’ appears on the screen, release all of the buttonsNote that you shouldn’t switch the phone off or remove the battery when performing either of these operations, and it’s advised that the handset has a reasonable amount of battery charge before performing a format/reset.