there are a few options. on some older palm devices the memory is run off of the battery, in other words, if the battery is completely dead, so is the memory. unfortunatly im pretty sure that newer ones are much more secure. a lot of times they come with a factory passcode. try0000 or 6666 or something like that. definately look in the owners manual. it will always tell what the factory code is. your son would have had to put in the factory code in order to change it which is why i think you probably just need the factory security code. again, see your owners manual
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