I have researched this and I actually had a panasonic at one point, and I remember having a similar issue. Voice Mail is not an answering machine. It is a service that is offered for you by your local telephone company. Yes I am aware that you can set up an answering machine on your phone, but it is somewhat pointless. Integrating everything with your company ensures compatibility. So you need to set up your voice mail and contact your company to make sure that your call waiting is activated. You can accept the other call by pressing the "Flash" button on your handset. Hope this helps... you may update your question so that I can research further. Thanks.
Your manual also says that you should contact your service provider and they can give you the proper settings for the phone. Good Luck.
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