First of all make sure you've downloaded the driver for your usb cable and installed it successfully. The computer can't recognise the phone without the usb driver. You can get the driver from samsung.com next to the pc software download. I sometimes still have the same problem even with the driver installed. I'm actually still not sure what causes it. But what works for me is when I unplug the usb cable from the pc and the phone and then try plugging it in again, sometimes, I have to close down the pc studio and then re open it again. Also make sure your phone is in usb mode pc Studio. Settings>Connectivity>Select USB mode>PC Studio>Save
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