[CrazyBootyFool]

my husband and i got phones as a gift....samsung u540 buy 1 get one free. family share plane 700 min. okay we got them maybe 2 weeks ago and we want to know if we can exchange them for the samsung juke they are buy teal or navy juke get the red juke free. (is that only online or instore as well) i'm in texas if that makes a differance. anyhoo..just want to know if we can exchange them? we will keep same plan same everything just want to exchange phone i still got the boxes all reciepts and everything. hope to do it this weekend but just wanted to know before we look like idiots. :0) thanks for the timei know it's in the music section but the phones are music players :0)

[8020rule]

Laws vary state by state, but in MOST states you have 30 days unconditional option to exchange the product so I believe you should be ok. There may be a cost difference you'll have to contend with, but Verizon is generally cool about things.Here's my MAIN advice... if you DON'T get the response you want from the store, then immediately call Verizon and ask to be transferred to the "customer retention" dept.Be specific about this dept. and don't tell your story to some newbie that asks, "Can I help with something?". Get that dept.These folks job is to retain customer so you don't go to another carrier and they have power and ability to do things most other employees DON'T. Explain your situation and tell them you'd love to remain a customer, but if you can't get what you want and what makes you happy then you just may "port" your numbers and go to another carrier.Best wishes.